What is web hosting?
Web hosting is a service that allows you to store your website files on a server connected to the internet, making your website accessible to visitors worldwide 24/7.
How do I get started?
Simply choose a hosting plan that fits your needs, complete the order, and your account will be set up within minutes. You can then install WordPress or upload your website files via cPanel.
Do you offer a free trial?
We offer a 30-day money-back guarantee on all shared hosting plans. If you are not satisfied for any reason, you will receive a full refund — no questions asked.
Can I upgrade my plan later?
Yes! You can upgrade your hosting plan at any time from your account dashboard. The upgrade takes effect immediately and you only pay the difference.
What control panel do you use?
We use cPanel — the industry-standard control panel trusted by millions. It includes one-click WordPress installation, file manager, email management, MySQL databases, and much more.
Do you support WordPress?
Absolutely! We are fully optimized for WordPress with one-click installation, LiteSpeed caching, and free SSL. WordPress sites load 3–5x faster on our infrastructure.
What is your server uptime guarantee?
We guarantee 99.9% uptime backed by our SLA. Our servers run on Tier-3 data center infrastructure with redundant power and network connections.
Do you offer free SSL certificates?
Yes, free Let's Encrypt SSL certificates are included with all hosting plans. For business plans, we also offer premium SSL certificates for enhanced trust indicators.
What is the storage limit?
Storage limits vary by plan — from 10 GB NVMe SSD on the Starter plan up to 200 GB NVMe SSD on Elite. All storage uses ultra-fast NVMe technology for maximum performance.
What payment methods do you accept?
We accept bKash, Nagad, Rocket, credit/debit cards (Visa, Mastercard), and bank transfer. All payments are processed securely.
How does the billing cycle work?
You can choose monthly, yearly, or 2-year billing cycles. Longer commitments come with significant discounts — yearly plans save up to 50%.
What is your refund policy?
We offer a 30-day money-back guarantee on all new shared hosting orders. VPS and dedicated server orders are non-refundable after provisioning begins.
Will I receive invoice for payments?
Yes, automatic invoices are generated and emailed for every payment. You can also view and download all invoices from your client area dashboard.
Can I register a domain with you?
Yes! We offer domain registration for .com, .net, .org, .bd, .com.bd and many other extensions. New hosting plans include one free domain for the first year.
Can I transfer my existing domain?
Yes, you can transfer your domain to us easily. The process typically takes 5–7 days and we will assist you every step of the way for free.
Do you offer professional email hosting?
Yes, we offer Titan Email hosting with custom @yourdomain.com addresses, 10–unlimited GB storage, calendar, contacts, and mobile sync starting from $1.29/user/month.